Benchmark Business Group

...eliminated a lot of the frustrations we had before

By Bill Paterson, Business Owner

“Before we started E-Myth our business pretty much ran us…So, the phone and the activity generated by the customer pretty much lead us everyday.  The E-Myth Program allowed us to step back and take a look at what it is we do here and how we do it.  Rather than just telling employees to do things and focusing on the people, we are now working really hard on systems.  We learned we can’t really manage people, but we can manage the system.  That knowledge has eliminated a lot of the frustrations we had before….It’s basically making us redo our company, and this time we are doing it right.  Before we were just doing more and more and creating more of the same…I have been in business for more than 30 years and I wasn’t achieving what I wanted to achieve.  Now I have a plan and tools to reach my goals.  As a leader of my business I have been able to proactively engage my employees in the day-to-day process of reaching our company goals.  Through E-Myth I created position contracts for my employees, and now they know exactly what is expected of them and there is a system in place to measure their results.  Before E-Myth, I would basically just give my employees work with no way clear of creating the end product or a way to measure their progress and the result.”
                                                                                                                   
Copy Systems, Inc.
Des Moines, Iowa
 

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