Benchmark Business Group

Employee Development

The training and development of your employees is an important piece of business ownership.  If your business isn't learning and growing it means the competition is getting closer or worse further ahead.  Below are a collection of articles on training and employee development from our weekly Business Owner Insights.

August 28, 2018

In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training. 
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July 10, 2018

A common problem for growing businesses is finding the right people to fill new leadership positions. 
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June 26, 2018

Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
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May 22, 2018

As a business owner, you probably deal with all kinds of frustrations on a regular basis.
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March 27, 2018

In our last insight, we discussed creating a problem-solving mindset within your team and how important it is, when solving a problem, to start with the end result. Starting with the end result begins with another key skill all employees need - listening
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March 13, 2018

A Problem-Solving Mindset

In the past,we've discussed the importance of getting your team, especially managers, to improve their problem-solving skills by always focusing on the end result. In most situations, there are multiple ways to end up with the same result.
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July 26, 2016

This month we've focused on how, as a business owner, you get your team to take on ownership of a single task. If you've followed along you've defined what taking ownership of a task means, you've created a guide to handing ownership of a task over to an individual, and you've looked at the time you need to devote to this. The last step is making sure that the idea of ownership is not a one-and-done topic in your business.

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July 19, 2016

Quote: "The greatest gifts you can give your children are the roots of responsibility and the wings of independence."  Denis Waitley
Our thoughts: Your business is designed to get the results it is getting.  If your employees are not taking ownership of a task then you need to look at how to design your business to get those results.  Last month we wrote about the Top Three Systems your employees need to have ownership of their role or the roots of responsibility.  This month, we're focusing on a micro view of each task so that you can give your employees the wings of independence. We won't pretend that this is easy.  It's not.  In fact, it can be frustrating.  We all want the result, but the businesses that succeed are the ones that are willing to do the work.  This week, we challenge you to think about the time devoted to making sure your employees have both the roots of responsibility and the wings of independence.
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July 12, 2016

Last week we discussed that in order to have your employees take ownership of a task you first need to define what taking ownership means to your business. If you haven't yet defined taking ownership, we encourage you to do so now or at least look at our sample definitionThis week, we recommend you focus on one task one employee should take ownership of.  

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July 5, 2016

We often hear frustrated business owners question why they can't get more of their employees to take ownership of their roles. Is it the hiring? Is it the culture? Can you not hire great employees anymore? We've covered this in other articles and know there is a combination of factors at play here, but mostly it's that your business is designed to get the results you are currently getting. If you want more employees to take ownership, your business needs to do something different. This month we're going to look at what "something different" means. 

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