...eliminate the chaos

“Before Optimal Outcome, I had my hands in everything and did a poor job of delegating tasks to my staff and then holding them accountable to those tasks.  With the help of Optimal Outcome and my Coach, my staff and I have been able to restructure the office and eliminate the chaos.  We have put in place weekly team meetings where we hold each other accountable for the activities that need to be completed to ensure the best possible customer experience.  Optimal Outcome has enabled me to create a better vision of where our agency is headed and to be more focused with our clients.”

Gale Wiersma
Rural Insurance
Markesan, WI