Benchmark Business Group

Optimal Outcome Coaching Program


 

Designed specifically for the Financial Services Agency

In 2006, our business coaching center began working extensively with financial services business owners. Our remarkable business coaches and their Agency business owner clients, were achieving unprecedented success in designing Agencies to run with less chaos and grow exponentially. The results were quantifiably proven through:

  • increases in new clients
  • increases in the number of product lines per client account
  • higher percentage of clients retained
  • increases in referrals from existing clients

In addition to growth of clients and new business, our Agency owner clients were taking more personal time away from their business. The successes were so compelling that in 2008 we were challenged by one of our client companies, a provider of multi-line products, to design an industry specific coaching program. While our client loved the results they were getting with the E-Myth Program we were delivering, they wanted an industry specific program with customized tools and resources that would make it easier for their Agents and Advisors to experience success.

We took the challenge, and the Optimal Outcome Coaching Program was created.

Optimal Outcome Coaching Program

Designed specifically for the Financial Services industry, our proprietary coaching program makes it easy to put proven best practices in place and make the changes necessary to prepare an Agency for consistent, sustainable growth. Growth isn’t only about top line sales, our clients also look to increase client retention, add new products and expertise, document work processes, make the right hiring decisions, create employee training paths, and build office teams that work seamlessly together while taking personal ownership of getting results.

Comprised of five Success Skill Blocks, each filled with best practices ready to be put into action, the program provides solutions for building and growing a financial services business. Optimal Outcome best practice materials are designed to provide a direct, step by step method for Agents and Advisors to build, organize, and transform their business. Working with their coach to provide guidance and feedback, clients apply tools, techniques and strategies in their business to achieve remarkable results.

As a result of progressing through the best practice materials, you will automatically be building your Agency Business Plan. One of the outcomes of applying the Optimal Outcome best practice materials to your business is you will have your business strategies in presentation quality. These strategies will be placed in your ready-to-go business plan binder as you complete them. Your business plan can be utilized for engaging your key business relationships in (banker, accountant, product vendors, and employees) in understanding your desire and strategy for growth.

Optimal Outcome Coaching Program Overview

Begin with a thorough baseline of your business. Using an online tool, you will assess your business in eight key areas. The results of your baseline assessment will provide you with the tools and actions that start you on the right path to building a lasting and profitable business.  The Five Skill Blocks in the Optimal Outcome coaching program are:

Success Skill Block One: GETTING YOURSELF READY

Nothing will change in your business unless you do. The first step to changing the results you are getting from your business is to prepare yourself for change. This Skill Block is a focus on the successful work disciplines and habits of top performers and business leaders. The best practices lead you step by step through preparing yourself for leading and growing a business that achieves results through others.

Getting Yourself Ready outcomes, activities, and actions:

  • clear written vision of your business in the future (where you’re going)
  • understanding and adoption of the five disciplines of a financial services leader
  • clarity of the traits and characteristics you choose to embody as a leader
  • solutions for getting control over, and protecting  how your time is spent
  • getting results through your staff and setting them up for success
  • tools and strategies for communication and accountability
  • effective delegation techniques
  • six steps to effective problem resolution
  • systems and work process documentation

Success Skill Block Two: UNDERSTANDING HOW MONEY WORKS

Gain the knowledge and confidence to make the best decisions for growing your business – profitably! The best practices in this Success Skill Block lead you through designing your business for financial success through identifying opportunities for revenue growth, learning the numbers associated with investing in growth, and quantifying the business activities that impact your finances.

Understanding How Money Works outcomes, activities, and actions:

  • identify areas of opportunity for short term and long term profit and growth
  • design the strategy to achieve a balanced and stable flow of income
  • identify the type of client that is most profitable for your business
  • put a plan in place for increasing revenue
  • identify your target market for specific products and services
  • learn the key financial indicators required to grow your business
  • determine the investment your business might make in growing through hiring, opening new locations, or moving your business
  • know the cost to your business of hiring and supporting new employees
  • identify the point (break-even) at which your business will begin to profit through hiring a new employee

Success Skill Block Three: MULTIPLYING SALES

What’s better than getting more sales?  More of the right sales! More of the right sales to the right customers! More sales made by your team! The best practices of this Success Skill Block focus on creating a growth strategy and identifying the actions that unleash you and grows sales through every member of your team participating in, and adding value to the sales process. Best practices in this Success Skill Block will focus you on targeting prospects, creating an activity plan for generating qualified leads, understanding the sales cycle, skills for closing sales, and creating a training path and sales activity plan for yourself and others to execute.

Multiplying Sales outcomes, activities, and actions:

  • identification and selection of the avenues you have for multiplying your sales
  • explore the four ways of acquiring prospects
  • learn the four steps for designing a prospecting activity plan
  • create a prospecting activity plan, for yourself or your associates
  • put in place tools for tracking and quantifying prospecting activity
  • increasing your and your teams sales closing rations through mastering the four stages of the sales process
  • master the sales skills that you and your team can put into action, discuss, practice, and master
  • learn how to engage your employees in sales training through implementing the tools and strategies provided
  • build a successful sales training path for your employees

Success Skill Block Four: ORGANIZING FOR SUCCESS

Imagine a business where every employee “owns” their position, where each individual achieves the results of their position and your entire Agency runs like a well-oiled machine! In this Success Skill Block you will design your Agency organization strategy to support smart, profitable growth. Ready to go tools guide you through designing a functional based business structure that clarifies the roles, and accountabilities of your team. Best Practice tools allow you to provide every member of your team a clear picture of their role in operations, sales, and fulfilling and retaining clients. This roadmap for each position guides not just their daily activity, but enables individuals to understand how they fit into the big picture of your Agency’s success.

Organizing For Success outcomes, activities, and actions:

  • provides an easy way to structure and organize your business in five areas of business activity
  • create a functional organization chart that identifies the positions your business needs for efficient growth and success
  • puts visual tools in your employees hands to understand their role in your business and what it means to play their part in its success
  • our team members working across the areas of five activity in your business
  • examine the strategies for employee compensation packages and build the package that will best meet your team, and your business needs
  • design position descriptions that reflect your growth strategy
  • easy to use tools for creating a Business Activity Guide of the core activities for each position in your business
  • identify your Client Service Promise and rank your clients by care category
  • engage you service staff in the importance of service through identifying and engaging in selling opportunities
  • an easy to learn and implement technique for dealing with difficult clients
  • solutions for creating, accessing, and protecting your business intelligence
  • organize your business information to ensure your team has what they need, when they need it, leading to their success

Success Skill Block Five: HIRING FOR GROWTH

Adding the right people to your team, then getting them trained and integrated into your work culture, and  retaining them is a critical element your Agency success. The best practices in this Success Skill Block equip you to define and design a rewarding work environment, find and select the right people with the right skill sets and attitudes to join your business, and provides you with a plan for successfully starting new employees.

Success Skill Block outcomes, activities, and actions:

  • defining the ideal workplace culture for your Agency
  • crafting a workplace Culture Values Statement
  • identifying the Top Ten Qualities you need for each position in your Agency
  • defining your recruiting strategy
  • customizing ready to go tools for welcoming and training the most qualified employees
    •  advertising
    •  interviewing
    • qualifying
  • preparing your Agency to welcome a new employee
  • setting your new employees up for success
  • ensuring every new employee takes personal ownership for their success

To discuss designing  your Agency for maximum success Contact Us Today

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