Articles on the delivery of products and services to clients in a way that meets or exceeds their expectations ensuring their risks and opportunities for risk
management are proactively managed for Financial Service Advisors, Sales Associates, and Service Associates. Examples: Client Reviews, Cross Selling, Handling Claims, Servicing Clients, Handling Billing, etc.
In any service-based industry, it’s often difficult to find the right balance between service and the other areas of business activity. The Financial Services Industry is no exception. Business leaders often get so wrapped up into service work that other areas suffer. There is no arguing that service is important....
Is your financial services agency strictly transactional or do you bring more to the table? In today’s world it’s easy to get financial advice online and you can even buy insurance products on the internet. Therefore, it’s even more important to provide advice and expertise that adds value to your...
In the financial services industry one of the biggest concerns that hurts both agencies and clients is an agency’s concern of being too aggressive. It stops both sales and service team members from: Asking questions that might seem too personal Following up with an unresponsive client or prospect Asking for...
Are you setting your service team up for success? In many Financial Services offices, the service team is there to take care of the client first and foremost, but they are also expected to take detailed-oriented tasks such as completing a quote off the to-do list of the sales team....
Most professionals within the financial services industry genuinely care about their clients. It’s why they are in the business. Your business probably has checkpoints in place to ensure that your clients receive top-notch service and that nothing drops through the cracks. When you and your team care, if something did...
In the financial services industry exceptional service is the key reason clients stay with an Agency. Being well cared for, and cared about, is often more important to clients than just the price. Product pricing isn’t within the control of Agents/Advisors; however, exceptional service is something you and your team...
How many times a year does your business have contact with your clients? The industry standard is at least seven touches a year. Those touches can include client reviews, phones calls, birthday and holiday cards. Client touches help ensure that your clients are connected to your business. They can be...
The financial services industry is a service-based business, which means service has a way of taking over the business. And we understand. Providing exceptional service is vital to your business. It’s why clients choose to do business with you and why they choose to stay, even when rates increase. There...
In the Financial Services industry, the division between sales and service is a fine line that is often blurred. Sometimes, the blurring of the line is an opportunity for the service team to sell. Although most of the time the blurring happens the other way. Service bleeds into the times...
This month we have a simple challenge for your entire team, but before we get to the challenge let’s see how well you relate to a common agency issue. From our clients, we often hear the word - “busy.” It’s busy. I’m busy. We’re too busy. And it makes sense....
