Take the H.E.A.T. Webinar
In the heat of the moment, do your employees know how to diffuse a difficult client?
Unresolved client issues can cost you more than money, they can damage your reputation.
Gather your entire team to learn a simple, effective method for resolving any client issue.
Take the H.E.A.T.
Dealing with Difficult Clients
Learn how to:
- Hear through the anger to understand the real issue and solve the right problem.
- Ensure that a disgruntled client feels listened to and understood.
- Make a customer feel cared for, even if you can't give them what they want.
- Resolve conflict and achieve results.
Contact us if you would be interested in scheduling a 60 minute training webinar for your team to learn how to Take the H.E.A.T.