Benchmark Business Group

Business Owner Newsletter

February 25, 2020

Without a doubt, a strong majority of the business owners we work with care about their team but often tell us how it’s hard to find the time to express their appreciation. They mean to do so, but the day slips away and the next thing they know it’s a...
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February 11, 2020

At Benchmark Business Group we often discuss the importance of documenting and capturing the logic of how you do what you do within your business. The importance of creating systems, policies and procedures, and operating manuals. We know that capturing the “how” to run your business makes it easier to...
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January 21, 2020

As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
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January 14, 2020

Think about the last time you bought groceries. It’s very customary for the cashier to ask, “Did you find everything you need today?” What would happen if you said no? In a business with great service, the cashier would pause, ask what you needed and help you find a solution....
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December 17, 2019

“There is no finish line. There are only mile markers.” Michael Ventura, Founder of Sub Rosa As the end of another year draws to a close, we are reminded that the end of this year isn’t the finish line. It’s simply another mile marker in your journey. At BBG, we...
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December 10, 2019

How much does your business depend on you? If you answered, “All the time!” you are not alone. Many small business owners fall into the trap of creating a business that is dependent on them. This dependency on the owner makes it difficult to scale the business. It makes it...
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November 26, 2019

In the world of social media, it’s more common for customers not only to complain, but to complain very publicly about your company, your products, and your service. These "at-a-distance" reviews can be more difficult to respond to because you're not personally interacting with your customer. For many businesses negative...
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November 12, 2019

Competing on price is quite simply a poor business strategy. Unless you're the gorilla in the marketplace, you'll never be the cheapest option customers have. Aside from the fact that competing on price is a profit killer, it also damages your marketing position. The first thing to look at when...
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October 29, 2019

When you work in a small business you often have to fill multiple roles. This is accepted by most, except when it comes to the sales department. When your entire team isn’t listening for - and taking action on - opportunities, then your business is leaving money on the table....
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October 22, 2019

In our Value Builder System, we use a set of very specific questions, known as the Gallup 12, to help gauge employee satisfaction within a business. One of the questions asked is, “I know what is expected of me at work.” Employees are asked to rank their answer in a...
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