Customer Service. It’s two words that pack a lot of meaning. Many small businesses pride themselves on providing great service. In fact, it’s what they promise and how they try to stand out from the competition. Yet, even when promising amazing customer service, your business could still mess up or...
When business owners start to discuss growing their business, it’s often a conversation about sales and marketing. Which means it becomes about lead generation. However, there’s a previous conversation that many business owners need to have before they start to focus on growth and lead generation. That conversation is one...
2020 will be known as a year we didn’t see coming. Business owners had to adapt at a fast pace in order to thrive or even sometimes survive this year. What we know is that the businesses that had a clear vision found the process of adapting to be easier...
In many small businesses training takes a backseat to day-to-day functions. In some ways, it makes sense, there’s a lot to be accomplished and resources are limited. Therefore, training is easy to push to the bottom of your to-do list. However, a lack of training can cause frustrations and unneeded...
Imagine that you’re about to sit down with someone to have an important conversation. Perhaps you’re sitting down to get a yes from a prospect. Or, you’re sitting down with a client who is unhappy with the service they received. It might even be a conversation with an employee who...
What if your sales team drastically increased their closing ratio? What if revenue increased 20%? What if sales activity doubled? Is this a real possibility? Yes! It can be a reality when you look at the possibility that you may be expecting too little. People Perform as Expected People perform...
At Benchmark Business Group, we have a unique range of services under one roof. We not only provide business coaching, but also help business owners value their business and, when the day comes, list their business for sale. This combination of building a business of value and business brokerage means...
The key to making remote work successful is to set employees up for success in the very beginning. However, due to COVID-19, what was initially considered to be a short-term need to work from home, has for many employees turned into an ongoing work from home situation without a clear...
In small business, it’s not unusual for employees to take on several “roles” within the company. The reason is simple, a small business has all the same functions that large corporations must complete. However, the amount of time those functions require in a small business are often less and do...
Current events have made it difficult for many business owners to focus on their goals. Which means it is it more important than ever to structure your time to work ON your business. If you’re struggling to work toward your goals due to distractions, review these recommended Insights to help...
