Perhaps the part of leadership that makes it so tricky to master is that there is no one way to be a great leader. What works well for one leader is a miserable experience for others. Leadership is a patchwork of traits that you have to learn to adapt and blend in with your own unique personality. Our Great Leadership Series focuses on three leaders and the qualities that they have displayed that drives the results. We challenge you this month to pay attention to your own leadership traits and be prepared to ask yourself some tough questions on how your leadership skills need to change/develop based on the results you want to create.
One leader that has always captured my interest is Tony Hsieh of Zappos. This isn’t just because his particular leadership style has a way of capturing headlines with story subjects such as: pays employees $2,000 to quit, sold to Amazon for over one billion, longest customer service call breaks 8 hours, and of course the ongoing mention of creating happiness. No, it’s because it is the only company I can think of that when I have to call their customer service line I actually look forward to the experience.