It happens often. When you mention systems to a business owner, their first thought is IT, the electronic information systems, software, or mobile apps that hold and communicate information. We want to expand this point of view to include all the moving parts in your business that are required for it to exist, function, be efficient, and realize the best return of investment on your time and money. Systems are the foundation of how your business runs.
Business Owner Newsletter - 2016 Archive - Page 2
This month we are setting you up to be refer-able. We looked at why you want to be pro-active in planning a referral strategy. Also, we shared ideas to implement a better, consistent experience to your customers. Basically, setting the groundwork so your business is refer-able. Finally this month we want to discuss what to do after a customer refers yo
"Do what you do so well that they will want to see it again and bring their friends." ~Walt Disney
Last week we explained the necessity in having a referral strategy. We also introduced you to three reasons a customer refers your business to others. And, we challenged you to think like your customers and experience why you would refer your business to others. The next step, and what we are covering this week, is starting to make the necessary changes so you are more referable.
Personal introduction, referral, recommendation - whatever the word or phrase you use, it can be defined as "your current customers bringing others to your business to also be customers." All businesses want their customers to have a remarkable experience. Even better, is a customer having such a remarkable experience, they want to share that experience with others.
As we've discussed before, there are always things that are happening to your business. Those things that happen to your business are difficult, because even when they are good they are outside of your initial control. This month we've looked at the point of view to take, how you can prepare, tools to assist in problem solving, and the importance of leadership. We want to leave you with a quick reminder. There will always be things that happen to your business. You may not be able to control them, but you can always choose to control how you react to them. Having the right resources is an important step in reacting to all the things that can happen to your business. Listed below are a few resources for you to consider:
This month we're focusing on how you react to things that happen to your business. We've discussed the importance of attitude andmaking time for preparations, but what do you do when it's go time? When you're in the middle of a crisis, or a new opportunity or challenge is coming straight at you? After all it's not like you can have a system for when things go wrong; a system for how to think through a problem; or, an opportunity that is happening or just on the horizon... or can you?
QUOTE: "Give me six hours to chop down a tree and I will spend the first four sharpening the axe."
~ Abraham Lincoln