Too often in business the elephant in the room is ignored. This tactic might work for a time, but eventually the elephant grows until it can no longer be ignored. The “elephant” might be a conflict, an employee issue, an issue within the business, or 100 other “issues” that simply...
All businesses want their customers to have a remarkable experience. Even better is when a customer has such a remarkable experience that they want to tell others about it. And although referrals can happen organically, the key is to create a referral strategy. No matter how small or simple of...
Hiring is a key frustration for many business owners. There are so many factors taking place in the economy, in local environments and within industries that are outside of their control that it’s really important to focus on what they can control. It’s easy to go down a rabbit hole...
In most small businesses it’s common for employees to wear multiple hats/fulfill multiple roles. There are good reasons for this, for instance all businesses have accounts payable, but most small businesses do not have enough account payable tasks that justify a full-time position. So small businesses owners do what they...
With COVID-19 comes a lesson in communication. Business owners have different points of views and different dynamics and restrictions in dealing with COVID. Some have vendors that are requiring them to meet certain policies. Some businesses have customers that are upset over policies. Others have over 100 employees and must...
There’s a simplicity, but also a strength in having the positions within your business well defined. For many businesses, this simple, but effective practice is often overlooked. We hear excuses such as we don't need to document it, we know what that position does; or, we can't take the time...
What makes for a great ad campaign? It’s easy to get excited about a great campaign. After all, you probably feel proud of your business and the effort that went into creating the campaign. However, it’s also easy to get distracted by the look and feel of an ad campaign...
Time management. It’s not always a fun topic, but it’s a foundational piece to ensuring that your business is thriving. It’s an area where we find many business owners and their teams need help. Here are four powerful Insights that challenge the way that you view time, because we know...
From our roots as an E-Myth Coaching Center to our current coaching programs, we’ve been helping business owners design a business of value since 1999. A business of value is one that is easier to manage, has fewer fires, engaged employees creates more value for the business owner, and eventually...
How great is your customer service? It’s easy to assume that you’d know if your customers weren’t happy. In today’s world of instant reviews, surely if a customer wasn’t happy, you’d know, right? And while customers that are not happy are more likely to speak up, that doesn’t mean that...
