How great is your customer service? It’s easy to assume that you’d know if your customers weren’t happy. In today’s world of instant reviews, surely if a customer wasn’t happy, you’d know, right? And while customers that are not happy are more likely to speak up, that doesn’t mean that...
As a business owner grows their business it’s only natural that their job duties will continue to evolve. However, many business owners hang on to certain tasks for far too long out of a misplaced sense of guilt. The type of tasks that they tend to hang on to varies,...
Am I necessary to this meeting? Another Meeting? How many times have you looked at your calendar and muttered those same words? As stated by author David Hanson; "Meetings that do not bring momentum or progress toward the vision are toxic because they break the workday into moments." How many...
Too often we see business owners struggle with the ability to coax the best out of their team. It takes time, skill, and structures to truly be able to lead. Below are four Insights we’ve previously published that have helped our clients create a high-performing team. This Insight focuses on...
In anticipation of July 4th We would like to challenge you to celebrate the freedom you have to pursue happiness! The declaration of independence states: We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights, that...
Where does your vision live? We find that many business owners keep their vision in their head. They share pieces of it with their team and even customers, but rarely is it clearly and concisely shared. The problem with this is that your team is building the business with you....
Is what you do in your business teachable? We often work closely with business owners that are stuck in their business. It’s not that they don’t have ideas on how to grow their business. It’s that they don’t have time to work on growing their business because they’re too busy...
Is being too available hampering your growth? When small business owners are too available to customers, salespeople or even their own employees, it ruins their ability to maximize their time. This makes it harder to grow the business because the owner keeps getting distracted or pulled into day-to-day fires that...
We often get asked about what type of interview questions to ask candidates. Our answer is always, it depends on the position. Every position should have a set of interview questions that are crafted to evaluate the qualities, attributes, skills, and even education needed for that position. These questions should...
In some ways, it may be natural, or even good, when your team comes to you with questions, or to solve problems. You have more experience, and probably knowledge than they do. You know your business inside and out. You may even enjoy being the expert. The problem is that...