Benchmark Business Group

Client Service - 2010 Archive

How well does your business keep it's promise to customer's?  Client service or customer service is all about delivering on the promises that you make.  If you deliver your promise well and customers are happy it often leads to referrals and repeat business.  If you fail to deliver your promise it often has an immediate negative result and long term results that can impact the success of your business.  It's vital for small businesses to be able to deliver an outstanding client service.  Below are a collection of articles on client service from our weekly Business Owner Insights.

Plug Into Your Customers

Your customer is your businesses' lifeline to success, and through meeting the needs of your customers, you will be meeting the needs of your business.  Discover and learn everything you can about what fulfills your customers:  their desires, needs, expectations and goals. Learning and discovering all you can about fulfilling the needs of your customers is accomplished through sincere, well thought out questions; then listening with an open, caring and non-judgmental point of view.

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