Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
Client Service - 2018 Archive
How well does your business keep it's promise to customer's? Client service or customer service is all about delivering on the promises that you make. If you deliver your promise well and customers are happy it often leads to referrals and repeat business. If you fail to deliver your promise it often has an immediate negative result and long term results that can impact the success of your business. It's vital for small businesses to be able to deliver an outstanding client service. Below are a collection of articles on client service from our weekly Business Owner Insights.