Benchmark Business Group

Employee Development

The training and development of your employees is an important piece of business ownership.  If your business isn't learning and growing it means the competition is getting closer or worse further ahead.  Below are a collection of articles on training and employee development from our weekly Business Owner Insights.

Train in Quick Moments

As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
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Setting the Tone for New Employees

It’s often said that employees are your biggest asset. And it’s true. The power of having an engaged and driven team is well known. As is the cost of a team that isn’t engaged, which can lead to expensive mistakes and high turnover. Yet, many small businesses don’t have an...
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DIY Training Videos

Many small business owners believe that training videos are out of their reach. We often hear that creating videos takes too long, is too complicated, or costs too much to produce. And indeed, they can. But today our focus is on how to create quick, easy to create, and effective...
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Keep Calm and Provide Excellent Service!

Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
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