Benchmark Business Group

Take the H.E.A.T. Webinar

November 15, 2016, 12:00 PM - 1:00 PM (US Central)

In the heat of the moment, do your employees know how to diffuse a difficult client?
Unresolved client issues can cost you more than money, they can damage your reputation. 
Join us for this 60 minute webinar on Tuesday, November 15.  Gather your entire team (brown bag optional) to learn a simple, effective method for resolving any client issue.
Take the H.E.A.T.
Dealing with Difficult Clients
Learn how to:
  • Hear through the anger to understand the real issue and solve the right problem.
  • Ensure that a disgruntled client feels listened to and understood.
  • Make a customer feel cared for, even if you can't give them what they want.
  • Resolve conflict and achieve results.
Tuesday, November 15            
12:00 pm Central Time
To Register, email us
or call us at 515-288-6984.
For $39* as many people as you can get around a speaker phone and a monitor can participate.
*BBG clients who are actively engaged in coaching get one free registration.

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"I left the seminar armed with actual working documents that I could modify to fit my needs and begin to realize an immediate return on my investment.  I would highly recommend this seminar to anyone who is tasked with managing the hiring process."
Larry Pederson

"Bob connects very well with his audience.  His Thought provoking, conversational style is professional, entertaining and very informative.  I will be having him speak at more of our events."
Dick Clark

"The Hiring for Retention Seminar was an incredible value and well worth the time.  The Operations Manual alone was worth much more than the cost of the seminar.  The seminar was well planned and included a wealth of practical information."
Deke Morrow

"Through the E-Myth framework, Bob provides a light-hearted but powerful presentation that allows participants to focus on their organization's effectiveness.  The emphasis on a leader spending time ON the business instead of always being IN the business is of particular value to all organizational leaders.   Evaluations from Bob's presentations have always been among the highest for presenters in our programs!"
Renae Chestnut

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