Benchmark Business Group

Take the H.E.A.T. Webinar

In the heat of the moment, do your employees know how to diffuse a difficult client?

Unresolved client issues can cost you more than money, they can damage your reputation. 

Gather your entire team to learn a simple, effective method for resolving any client issue.

Take the H.E.A.T.

Dealing with Difficult Clients

 Learn how to:

  • Hear through the anger to understand the real issue and solve the right problem.
  • Ensure that a disgruntled client feels listened to and understood.
  • Make a customer feel cared for, even if you can't give them what they want.
  • Resolve conflict and achieve results.

Contact us if you would be interested in scheduling a 60 minute training webinar for your team to learn how to Take the H.E.A.T. 


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