Benchmark Business Group

5 Structures to Develop Managers

June 20, 2017

"The best organizations drive the most complex decisions down to the lowest possible levels within the company. If all big decisions are made by an individual, or a small group of individuals, your organization won't scale. Teach the organization and its employees how to make great decisions and then provide them with the authority to do so. " 

- Mike Myatt, N2growth 

Training Managers in Your Business to hit their potentialOur Thoughts: Last week we covered the importance of shaping the mindset of your management team. It's an important step to ensure that your business is able to create managers that fit into your culture. The next step is to ensure that your business is ready to allow your employees and managers to make great decisions. The structure of your business will allow them the freedom to act without worrying if they are on the right path.

There are five structures that will help your employee take ownership of their role as a manager. Ideally a business would have these structures in place before a manager is hired, but we don't always live in the ideal world. Your business may need to collaborate with current manager(s) to create these structures. The five structures are:

  1. Your Optimal Outcome - Your vision for where the business is going. Typically this vision is set for 3-5 years in the future.
  2. Culture Value Statement - A clear written description of the culture your business intentionally creates.
  3. Client Service Promise - A clear written description of what your promise is to clients.
  4. System Strategy - A clear written description of how systems in your business are organized, managed, and innovated.
  5. Employee Handbook - A set of clear policies and procedures outlining the rules within your business.

If your business does not have these five structures in place then your business is not designed to scale. These structures will help your managers take ownership of their position which will lead to your entire team having the ability to make great decisions. Don't assume that these are known, ensure that they are teachable and consistently communicated. As always, be sure to talk to your BBG business coach about creating these structures within your business.

Question: What does your business need to do to empower employees how to make great decisions?

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