Making Training Repeatable
In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training.
In most small businesses, training becomes a bottleneck. It takes the time and expertise of owners or key employees which means it is often completed on the fly or by the watch and learn method. This leads to training that is inconsistent, ineffective, or worse, not completed. Employees are set up to fail or at the very least struggle in their positions.
The real trouble is that the expertise, knowledge, and even way of thinking is contained by the owner(s) or key employee(s). Making it difficult to consistently and effectively train employees. It requires the key person to lead the training each and every time.
Imagine a training system that works without you having to execute it each and every time. Imagine if your training was more consistent and that every employee had the same experience.
For this to be a reality in your business there are three quick ways to start creating repeatable training:
The expertise, knowledge and way of thinking you, and key employees, have is vital to your business. It's what makes your business unique. It may even be part of your competitive advantage. Which is why it's so important that you have an easy and repeatable way to transfer it through training to any new employee.
Consider these three questions as you think about training in your business: