Benchmark Business Group

Systems Question

October 18, 2016

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"Your system is perfectly designed to give you the results you're getting." W. Edwards Deming

Our thoughts: Here at Benchmark Business Group we talk about the design of a business often. Over and over again, we find that a business that is designed intentionally gets results. In contrast, when a business is not designed, or designed by default, it gets results that are inconsistent, results that are by chance, or even no results at all. And, these businesses usually are the ones with high turnover, low morale, and/or slow growth. However, when these businesses make changes to improve their systems and their employees are engaged in those systems, then it becomes intentionally designed. And a business that is set-up with successful systems tends to have productive, happy employees. In addition, we found these employees are excited about their role and their purpose in making the business successful. 

Question: Looking back on the last problem within your business. Was it a problem with an employee? Or was it the systems in your business that didn't work?

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