Question: In what ways do your interactions with your staff impact their motivation?
Our Thoughts: As we mentioned last week, it's not always WHAT you say, but HOW you say it that counts. Last week, we discussed creating an agenda for dealing with employee issues. This week we encourage you to take a look at the interactions you have with your employees when you first learn of an issue. How does your natural reaction to employee issues set the tone for creating a solution?