Benchmark Business Group

Client Service - 2024 Archive

How well does your business keep it's promise to customer's?  Client service or customer service is all about delivering on the promises that you make.  If you deliver your promise well and customers are happy it often leads to referrals and repeat business.  If you fail to deliver your promise it often has an immediate negative result and long term results that can impact the success of your business.  It's vital for small businesses to be able to deliver an outstanding client service.  Below are a collection of articles on client service from our weekly Business Owner Insights.

Cultivating Life-Long Customers

Douglas Adams once stated, "To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity." A core truth in business is that meeting your customers' needs is synonymous with meeting your business's needs. The key lies in cultivating a...
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