No one could have predicted what 2020 was going to mean to small business owners. It was a year of unprecedented problems to solve. Many business owners were forced to shut their doors. Some permanently. Above all, what we saw was what small business...
2020 is a year most business owners are glad to put to rest. This has been a year of unprecedented challenges for some but great opportunities for others. One common theme emerged from the lessons of a worldwide pandemic: businesses that had strategies, best practices and structures in place were...
Another meeting? Especially right now in the year of virtual meetings we’ve heard a lot about meeting fatigue. Meetings often get a bad reputation. We’ve all sat through meetings that could have been an email. Or meetings that get off track. Or meetings that are hard to stay awake in....
We often hear from small business owners that they want their team to feel that their job is more than a paycheck. They want them to care about the work they do. To take pride in the quality of work and the success of the company. Take a moment and...
Customer Service. It’s two words that pack a lot of meaning. Many small businesses pride themselves on providing great service. In fact, it’s what they promise and how they try to stand out from the competition. Yet, even when promising amazing customer service, your business could still mess up or...
When business owners start to discuss growing their business, it’s often a conversation about sales and marketing. Which means it becomes about lead generation. However, there’s a previous conversation that many business owners need to have before they start to focus on growth and lead generation. That conversation is one...
2020 will be known as a year we didn’t see coming. Business owners had to adapt at a fast pace in order to thrive or even sometimes survive this year. What we know is that the businesses that had a clear vision found the process of adapting to be easier...
In many small businesses training takes a backseat to day-to-day functions. In some ways, it makes sense, there’s a lot to be accomplished and resources are limited. Therefore, training is easy to push to the bottom of your to-do list. However, a lack of training can cause frustrations and unneeded...
Imagine that you’re about to sit down with someone to have an important conversation. Perhaps you’re sitting down to get a yes from a prospect. Or, you’re sitting down with a client who is unhappy with the service they received. It might even be a conversation with an employee who...
What if your sales team drastically increased their closing ratio? What if revenue increased 20%? What if sales activity doubled? Is this a real possibility? Yes! It can be a reality when you look at the possibility that you may be expecting too little. People Perform as Expected People perform...
