In a small business it’s not unusual that as the business grows certain team members, especially owners and leaders, end up doing work that should be delegated to others. This happens for a variety of reasons including: Lack of confidence that someone else can do the work correctly. The assumption...
All businesses deal with conflict, the key is to ensure that conflict within your business isn’t combative. Many business leaders struggle with conflict, either avoiding it or letting it blow up, because of their own comfort zones. If you’re not comfortable dealing with conflict as it arises it will often...
Because they have a huge net worth. Halloween is almost here, and we're into the spooky spirit! Diego, our office greeter and Keeper of the Culture is all dressed up in his spider costume. He's spreading some furry fun around the office. As a fellow small business owner, we know...
Small businesses are famous for being resourceful. They may not have the same budget, talent, or even capacity as a large corporation, but they manage to get the job done! Which makes efficiency even more important to small businesses. The good news is that there are automation tools that can...
Intentions are great starting points, but when they lack action frustrations tend to build. We see this in many areas of business including: A goal is set, but never reached A problem is identified, but no solution is presented A performance issue is discussed, but no improvement is made Stop...
This week we'd like you to set aside all of your doubts and concerns for just a moment and step into the dreaming room with us. Take a moment, stretch your imagination, and think about the customer contact strategy you'd put in place for your customers if time and money...
What type of leader do you want to be? On the surface it’s a simple question, but it’s a question that often doesn’t get enough attention. Leadership is more than just skills; it's about intention. While many leaders invest in learning leadership techniques, it's equally important to define their personal...
We are a celebratory society. We celebrate birthdays, anniversaries, holidays, and other milestones. In our personal lives we celebrate just about every chance we get. But what about our professional lives? When was the last time your business celebrated a birthday, anniversary, or mid-year production goal? With an eye on...
As a society we certainly make being a superhero look fun. The person that swoops in and saves the day. What we don’t show is that being a superhero is exhausting. There’s a lot of pressure to do the impossible. In addition, it’s just not sustainable in real life. Yet,...
They say you can’t teach an old dog new tricks, but our office dog Diego begs to differ. We challenge you to take a look at the role learning plays in the culture of your business. How often do you encourage learning in your business? What resources and learning opportunities...
