The training and development of your employees is an important piece of business ownership. If your business isn't learning and growing it means the competition is getting closer or worse further ahead. Below are a collection of articles on training and employee development from our weekly Business Owner Insights.
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In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training.
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A common problem for growing businesses is finding the right people to fill new leadership positions.
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Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
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In our last insight, we discussed creating a problem-solving mindset within your team and how important it is, when solving a problem, to start with the end result. Starting with the end result begins with another key skill all employees need - listening
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A Problem-Solving MindsetIn the past,we've discussed the importance of getting your team, especially managers, to improve their problem-solving skills by always focusing on the end result. In most situations, there are multiple ways to end up with the same result.
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