Management

In all businesses there’s a fine line that owners and managers need to be able to walk when figuring out “how” to manage and get results from their team. We all know that micromanaging often shuts down conversations, growth and opportunities. Yet, for many business owners and managers the desire...

In small businesses it’s not unusual for your team members to work their way through the ranks until they are managers or even team leads. With this comes a few frustrations, such as training management skills and helping someone go from “co-worker” to manager or lead. It can be a...

When working with a team member who is having issues with job performance one concern that leaders often voice is, “Have we done all that we can?” And it’s because of that concern that many business owners keep team members who are not performing, or struggling with their job duties,...

Is being too available hampering your growth? When small business owners are too available to customers, salespeople or even their own employees, it ruins their ability to maximize their time. This makes it harder to grow the business because the owner keeps getting distracted or pulled into day-to-day fires that...

In some ways, it may be natural, or even good, when your team comes to you with questions, or to solve problems. You have more experience, and probably knowledge than they do. You know your business inside and out. You may even enjoy being the expert. The problem is that...

Another meeting? Especially right now in the year of virtual meetings we’ve heard a lot about meeting fatigue. Meetings often get a bad reputation. We’ve all sat through meetings that could have been an email. Or meetings that get off track. Or meetings that are hard to stay awake in....

Clients and prospects often ask us how to improve employee performance reviews. How a small business conducts performance reviews varies widely from not doing them at all, to conducting them sporadically, to holding them annually. Regardless of how often they are held, employee reviews should be a productive conversation without...

We have all heard the adage, “Two heads are better than one.” In business, the way to make the most out of two (or more) heads, is by collaborating - having a discussion with your team on their ideas and experiences within your business.  When you collaborate with your...

What if your sales team drastically increased their closing ratio? What if revenue increased 20%? What if sales activity doubled? Is this a real possibility? Yes! It can be a reality when you look at the possibility that you may be expecting too little. People Perform as Expected People perform...