Benchmark Business Group

Optimal Outcome Insights - 2025 Archive

The Assumption Trap: How Asking Questions Protects Your Agency

In the fast-paced world of insurance, juggling client needs, service requests, quotes, and workflows means mental shortcuts are inevitable and allow us to make quick judgments and solve problems efficiently, reducing the need for extensive analysis and calculations. But the shortcut of assuming – accepting something as true without proof...
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Ditch The Annual Review And Embrace "UpSideDown Meetings"

As a financial services agency owner, your team's performance directly impacts your bottom line. Yet, traditional annual performance reviews often fall short, leaving both you and your employees feeling frustrated and underwhelmed. The Problem with Traditional Reviews: Infrequent Feedback: Once-a-year reviews are too late to address issues or capitalize on...
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Stop the Revolving Door: Why Your Financial Services Training is Failing New Hires

Training in the financial services industry can be a minefield. Too often, well-intentioned leaders fall into two unproductive traps that lead to high turnover, low productivity, and a frustrating hiring cycle. These two pitfalls make onboarding a new team member an unpleasant and costly experience. Are you guilty of either...
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Beyond Chocolates And Roses

Valentine's Day. A time for hearts, flowers, and…financial planning? While it might not seem like the most natural connection, this holiday offers a unique opportunity for financial professionals to connect with clients and prospects on a deeper level, emphasizing the importance of love, legacy, and financial security. This isn't about...
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