Financial Services Insights on team building topics for Financial Service Advisors, Sales Associates and Service Associates. Will include topics such as Delegating, Handling Employee Issues, etc.
If the departure of one key person for a two-week vacation causes your agency’s gears to grind, you aren't facing a lack of talent. You are facing a flaw in design. Most Agency owners don't intentionally design their Agency to have this fragility; it happens by accident. You take a...
Inspired Teams Do Not Work Harder. They Act With Purpose. This year, stop asking your team to work harder. Effort is rarely the issue. Most advisors are surrounded by activity. Phones are answered. Tasks are completed. Problems are solved. And yet growth still feels fragile, because everything continues to run...
When we ask our clients or prospects, "Is your team truly operating at its maximum capacity?" it's understandable to encounter hesitation, even defensiveness. We often hear assurances like, "Our team is deeply committed to our clients," or "They consistently put in the effort." We recognize the demanding nature of the...
Training in the financial services industry can be a minefield. Too often, well-intentioned leaders fall into two unproductive traps that lead to high turnover, low productivity, and a frustrating hiring cycle. These two pitfalls make onboarding a new team member an unpleasant and costly experience. Are you guilty of either...
Dwight D. Eisenhower once famously said: "You do not lead by hitting people over the head - that's assault, not leadership." For financial service professionals, fostering an environment of success is a cornerstone of effective leadership. In our extensive engagements with financial service businesses, a common grievance surfaces: the challenge...
In many financial service agencies, there’s a belief that the office must be open M-F and often from 8 AM to 5 PM. This makes it difficult to allow the entire team to meet and/or train together. Often training is held in moments that can be scraped together in between...
Is your team reaching its fullest potential? Often when we ask this question, we’re met with some reluctance to answer; and even defensive answers. We hear clarifications such as my team really cares about our clients, or even, they work hard. We understand. The financial services industry can be very...
Every agency has its own language. Words and phrases that only you and your team use with each other; never outside the office or around a client. This language develops and evolves over time. Your language might be shaped by professional experience, for instance you might choose to have your...
If you were coaching a MLB team in the World Series, would you ever ask your team to show up without practicing first? Chances are you answered with a strong no. In the world of sports, game day is a very small portion of how time is spent. The day-to-day...
Financial services businesses often struggle to compete with salaries or benefits that other businesses provide. But, they also want to recruit, reward and retain top talent. So how does a small financial services business compete to make a compelling offer and a workplace that is hard to leave? There are...
