Here’s a trick question for all business owners. Who should be treated like your number one customer? Notice, the question isn’t who is, but who should be treated like your number one customer. You may have a list of potential customers running through your mind, but the tricky part is...
We hear it all the time from small business owners, "I'm just too busy." And we get it, because we are busy too. But in order to get what you really want from your business, it is important for you to take a good look at what you are busy...
Imagine for a moment that your biggest client wants to double, even triple, the amount of business they do with you. Your first reaction may be one of excitement. Or, maybe you have some concerns about fulfilling the order. But the factor most business owners don’t consider is the dependency...
As a leader, there are times when you need to influence a situation. You might need to help an employee improve their performance. Or, ensure that a customer with a bad experience leaves happy. You might even need to negotiate a better deal with a vendor. In all these situations,...
It’s often said that employees are your biggest asset. And it’s true. The power of having an engaged and driven team is well known. As is the cost of a team that isn’t engaged, which can lead to expensive mistakes and high turnover. Yet, many small businesses don’t have an...
Would you give your clients or even your employees control of your personal banking account? For most people the answer is a resounding, "No!” Money is a valuable resource and one that we’ve been taught to guard and spend wisely. Yet, it’s not even our most precious resource. You can...
Did you know there are 8 Key Drivers of business value? We believe that every business owner should know these drivers and understand how to influence them. Building a business based on these drivers creates a business that is more enjoyable to own and more sell-able when you’re ready. Today,...
There’s a popular story about time management. Chances are you’ve heard it. The short version is… a professor shows his class a glass container, he adds big rocks to the container until they reach the top. He asks the class if it’s full. Some say yes, some say no. He...
We are celebrating 20 years of business! We would like to thank all of our clients, partners and employees who have worked with us over the years. While some of our team members, our product offerings and even our location has changed over time, the one thing that hasn't is...
The fact is, life happens and you can’t always control when you might need time away from your business. Some events are exciting and happy such as extended time off to meet your first grandchild or a chance to volunteer overseas for a few weeks. Other events are trying times...
