The training and development of your employees is an important piece of business ownership. If your business isn't learning and growing it means the competition is getting closer or worse further ahead. Below are a collection of articles on training and employee development from our weekly Business Owner Insights.
One common theme we see with business leaders is that they feel they “have’ to step in to handle problems with customers. They feel their employees can't handle customer concerns on their own or they have other excuses including: That's why I get paid the big bucks I’m afraid...
Quiet Quitting – When employees stop working extra hours, volunteering for additional duties and going “above and beyond” but instead start doing exactly what their job description calls for, and nothing more. This term has recently gone viral, and our clients have started asking more questions about it. Quiet quitting...
What does your team do with a problem? Stop for a moment and think about how well your team handles problems within your organization. Do they handle it themselves? Do they ignore them? Do they tend to make them seem larger than what they are? Do they bring those problems...
As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
It’s often said that employees are your biggest asset. And it’s true. The power of having an engaged and driven team is well known. As is the cost of a team that isn’t engaged, which can lead to expensive mistakes and high turnover. Yet, many small businesses don’t have an...
Many small business owners believe that training videos are out of their reach. We often hear that creating videos takes too long, is too complicated, or costs too much to produce. And indeed, they can. But today our focus is on how to create quick, easy to create, and effective...
In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training.
Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
Benchmark Business Group, LLC
