Benchmark Business Group

Employee Development

The training and development of your employees is an important piece of business ownership.  If your business isn't learning and growing it means the competition is getting closer or worse further ahead.  Below are a collection of articles on training and employee development from our weekly Business Owner Insights.

January 21, 2020

Train in Quick Moments

As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
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June 25, 2019

Setting the Tone for New Employees

It’s often said that employees are your biggest asset. And it’s true. The power of having an engaged and driven team is well known. As is the cost of a team that isn’t engaged, which can lead to expensive mistakes and high turnover. Yet, many small businesses don’t have an...
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January 22, 2019

DIY Training Videos

Many small business owners believe that training videos are out of their reach. We often hear that creating videos takes too long, is too complicated, or costs too much to produce. And indeed, they can. But today our focus is on how to create quick, easy to create, and effective...
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August 28, 2018

Making Training Repeatable

In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training. 
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July 10, 2018

Are you developing leaders?

A common problem for growing businesses is finding the right people to fill new leadership positions. 
 
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June 26, 2018

Keep Calm and Provide Excellent Service!

Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
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May 22, 2018

Turn Frustrations Into Opportunities

 
As a business owner, you probably deal with all kinds of frustrations on a regular basis.
 
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March 27, 2018

Does Your Team Listen for Solutions?

In our last insight, we discussed creating a problem-solving mindset within your team and how important it is, when solving a problem, to start with the end result. Starting with the end result begins with another key skill all employees need - listening
 
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March 13, 2018

How does your team solve problems?

A Problem-Solving Mindset

In the past,we've discussed the importance of getting your team, especially managers, to improve their problem-solving skills by always focusing on the end result. In most situations, there are multiple ways to end up with the same result.
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July 26, 2016

Taking Ownership of Management

This month we've focused on how, as a business owner, you get your team to take on ownership of a single task. If you've followed along you've defined what taking ownership of a task means, you've created a guide to handing ownership of a task over to an individual, and you've looked at the time you need to devote to this. The last step is making sure that the idea of ownership is not a one-and-done topic in your business.

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