June 25, 2019
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It’s often said that employees are your biggest asset. And it’s true. The power of having an engaged and driven team is well known. As is the cost of a team that isn’t engaged, which can lead to expensive mistakes and high turnover. Yet, many small businesses don’t have an...
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January 22, 2019
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Many small business owners believe that training videos are out of their reach. We often hear that creating videos takes too long, is too complicated, or costs too much to produce. And indeed, they can. But today our focus is on how to create quick, easy to create, and effective...
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August 28, 2018
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In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training.
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July 10, 2018
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A common problem for growing businesses is finding the right people to fill new leadership positions.
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June 26, 2018
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Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
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May 22, 2018
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As a business owner, you probably deal with all kinds of frustrations on a regular basis.
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March 27, 2018
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In our last insight, we discussed creating a problem-solving mindset within your team and how important it is, when solving a problem, to start with the end result. Starting with the end result begins with another key skill all employees need - listening
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March 13, 2018
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A Problem-Solving Mindset
In the past,we've discussed the importance of getting your team, especially managers, to improve their problem-solving skills by always focusing on the end result. In most situations, there are multiple ways to end up with the same result.
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July 19, 2016
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Quote: "The greatest gifts you can give your children are the roots of responsibility and the wings of independence." Denis Waitley
Our thoughts: Your business is designed to get the results it is getting. If your employees are not taking ownership of a task then you need to look at how to design your business to get those results. Last month we wrote about the Top Three Systems your employees need to have ownership of their role or the roots of responsibility. This month, we're focusing on a micro view of each task so that you can give your employees the wings of independence. We won't pretend that this is easy. It's not. In fact, it can be frustrating. We all want the result, but the businesses that succeed are the ones that are willing to do the work. This week, we challenge you to think about the time devoted to making sure your employees have both the roots of responsibility and the wings of independence.
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Benchmark Business Group, LLC
