What does your team do with a problem? Stop for a moment and think about how well your team handles problems within your organization. Do they handle it themselves? Do they ignore them? Do they tend to make them seem larger than what they are? Do they bring those problems...

As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...

It’s often said that employees are your biggest asset. And it’s true. The power of having an engaged and driven team is well known. As is the cost of a team that isn’t engaged, which can lead to expensive mistakes and high turnover. Yet, many small businesses don’t have an...

Many small business owners believe that training videos are out of their reach. We often hear that creating videos takes too long, is too complicated, or costs too much to produce. And indeed, they can. But today our focus is on how to create quick, easy to create, and effective...

In the Value Builder System the Hub & Spoke driver measures the dependency a business has on the owner(s). Ideally, a business is designed to be less dependent on the owner and has well-documented systems including ready-to-go training.

A common problem for growing businesses is finding the right people to fill new leadership positions.

Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.

In our last insight, we discussed creating a problem-solving mindset within your team and how important it is, when solving a problem, to start with the end result. Starting with the end result begins with another key skill all employees need - listening

A Problem-Solving Mindset In the past,we've discussed the importance of getting your team, especially managers, to improve their problem-solving skills by always focusing on the end result. In most situations, there are multiple ways to end up with the same result.