Benchmark Business Group

Employee Development - Page 2

The training and development of your employees is an important piece of business ownership.  If your business isn't learning and growing it means the competition is getting closer or worse further ahead.  Below are a collection of articles on training and employee development from our weekly Business Owner Insights.

Taking Ownership of Management

This month we've focused on how, as a business owner, you get your team to take on ownership of a single task. If you've followed along you've defined what taking ownership of a task means, you've created a guide to handing ownership of a task over to an individual, and you've looked at the time you need to devote to this. The last step is making sure that the idea of ownership is not a one-and-done topic in your business.

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Time to Build Ownership of a Task

Quote: "The greatest gifts you can give your children are the roots of responsibility and the wings of independence."  Denis Waitley
 
Our thoughts: Your business is designed to get the results it is getting.  If your employees are not taking ownership of a task then you need to look at how to design your business to get those results.  Last month we wrote about the Top Three Systems your employees need to have ownership of their role or the roots of responsibility.  This month, we're focusing on a micro view of each task so that you can give your employees the wings of independence. We won't pretend that this is easy.  It's not.  In fact, it can be frustrating.  We all want the result, but the businesses that succeed are the ones that are willing to do the work.  This week, we challenge you to think about the time devoted to making sure your employees have both the roots of responsibility and the wings of independence.
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Frustration-Free Management

Last week we discussed that in order to have your employees take ownership of a task you first need to define what taking ownership means to your business. If you haven't yet defined taking ownership, we encourage you to do so now or at least look at our sample definitionThis week, we recommend you focus on one task one employee should take ownership of.  

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Do Your Employees Own Their Position?

We often hear frustrated business owners question why they can't get more of their employees to take ownership of their roles. Is it the hiring? Is it the culture? Can you not hire great employees anymore? We've covered this in other articles and know there is a combination of factors at play here, but mostly it's that your business is designed to get the results you are currently getting. If you want more employees to take ownership, your business needs to do something different. This month we're going to look at what "something different" means. 

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Set Clear Expectations with Your Team

This month, as we've focused on how to cultivate an employee ownership mindset, you may have noticed that we've focused on what you can do as a leader and not on what your employees can do. This was deliberate. As a leader you can create the foundation for your employees to establish ownership, but they have to be willing to step up to the plate. This week we'll focus on how to ensure your employees know what is expected of them so they can step up to the plate.

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When your team is emotionally invested in your business

Quote: "When people are financially invested, they want a return. When people are emotionally invested, they want to contribute."
Simon Sinek  
 
Question: What does it look like when your team is emotionally invested in your business?

Our Thoughts: Business is complicated. Day to day operations by themselves take a lot of your time and energy and you have to find a way to balance that with business strategy and empowering your team.   Due to the constant distractions, it's very easy for business owners to become laser focused on "WHAT" is or is not happening and not "WHY" it is happening. As we discussed in, "Communication is a Two Way Street", understanding the motivation of your team will go a long way in making sure they are emotionally invested in your business.
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Trust and Loyalty

Last week, we discussed the importance of communicating your vision in order to create employee ownership.   Our next focus on creating employee ownership is to earn and establish trust and loyalty. If your team does not feel like they can trust the company they will not develop a sense of loyalty to achieving the vision and will not take on an ownership mindset.   Establishing trust with your team starts with you and your leadership team. Follow these fundamental truths for building trust with your employees:

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