Leadership - Page 3

Nelson Mandela’s quote is a testament to perseverance. There are many obstacles to overcome and struggles to work through as a business owner. Either in working toward a dream, putting out fires, or just the day-to-day minutia of operating a business. However, the business owner who perseveres through all of...

Tommy Lasorda's quote above was targeted to baseball players, but it is also relevant to business owners. We all have days that we wonder what happened, but we must not make that the norm for our business every day.

Every business needs a natural born leader to inspire and grow. Or does it?

If your team isn't bringing new ideas to meetings, providing insight, or presenting business opportunities, it doesn't necessarily mean they agree or they think everything is good.

In our last insight, we encouraged you to think about flipping the energy of management upside-down so that information, knowledge, and data flows from your team up to your managers. It starts with changing the way you think about management. But it won't work unless you have key structures in place. This week, we want to discuss one structure that is key to turning management upside down: UpSideDown Manager Meetings.

From reading our articles the last few weeks you have a better understanding of why workplace culture matters and that it exists in every business (intentionally or by default). This week we want to outline the next steps to designing (or re-designing) your workplace culture. Just like most items that happen in a business, it should be designed by you, the business owner. Whether you just opened your doors or just celebrated your 25th business anniversary, you have the opportunity to design (or re-design) your workplace culture to match the values of your business, to set the expectations of leaders, and attract the talent needed.

This month we are looking into the workplace culture of a business. The previous weeks we worked to describe workplace culture and some ways it can be influenced. The most important aspect of workplace culture is the leadership of the business. How leadership demonstrates culture is how it is modeled through the managers, employees and then replicated through the treatment of customers.

This week we will look at the five dynamics of workplace culture, and examine what influences workplace culture the most: 

This month we are setting you up to be refer-able. We looked at why you want to be pro-active in planning a referral strategy. Also, we shared ideas to implement a better, consistent experience to your customers. Basically, setting the groundwork so your business is refer-able. Finally this month we want to discuss what to do after a customer refers yo