Does your business pay you for the work you do? Or do you owe your business? The answer is directly correlated to how your time is used. It’s the difference between doing work that is valued at $20 an hour rather than work that’s valued at $100 an hour. If...
Client reviews take place, at some level, in most financial services businesses. They have become ingrained in the industry as something your business must do to fulfill your promise to clients, to meet fiduciary obligations, and to increase sales. Yet, as we talk with hundreds of financial service professionals what...
It happens over and over again; when a financial services professional adds an employee to their business, it creates growth and increases revenue in more ways than they initially thought. So then, why do so many financial services professionals delay in hiring? It boils down to three barriers: not enough...
Most small businesses pride themselves on customer service. In fact, when we talk to most financial services professionals they note that exceptional customer service is one element that sets their business apart from the competition. At the same time, one of the statistics from Help Scout, a help desk software...
Before a prospect becomes a client your business makes a promise to them. In some businesses that promise is implied in the sales process. Preferably, it's clearly stated and used as part of the sales process. A well-defined client-service promise positions your business to be more than just the product...
Financial Services Professionals are not having the right conversations, with the right team members, at the right times. In fact, most Financial Services Professionals don't hold regular meetings of any kind with their team. This leads to a breakdown in communication, dropped balls, friction between employees, finger pointing, and a...
Golf pros will tell you following through with your swing is critical. The key is to do it consistently so your game can be more dependable. When you take this advice and apply it to your financial services business, it still has the same message: consistently follow through to have...
Indiana Jones embarking on a quest for the Ark of the Covenant. Frodo undertaking a journey to destroy the Ring. As challenging as these tasks may be, the quest to find the next great employee in the financial services industry is equally daunting. How does one even begin this quest?...
"Hey Pat, have you heard of Maple Street Agency? They provided excellent service and covered all my financial needs." Sounds familiar, right? People routinely refer friends to various services, presenting a golden opportunity for agencies. Referrals are an invaluable source of highly qualified leads at minimal costs. Many agencies shy...
Due to the nature of the financial services business, agents and advisors sometimes fear they will be labeled as "pushy" during their sales process. This, in turn, may lead to skipping crucial elements of the process. Below are some actionable steps which will enhance your sales approach and help...
