One common theme we see with business leaders is that they feel they “have’ to step in to handle problems with customers. They feel their employees can't handle customer concerns on their own or they have other excuses including: That's why I get paid the big bucks I’m afraid...
“If you really want to do something you'll find a way, if you don't, you'll find an excuse.” ~Jim Rohn As the year comes to an end we want to take a moment to say thank you. We see the hard work you put into building your business. We understand...
As this year comes to an end, many of our business owners are turning their attention to next year. It’s time to start planning for growth, which means it’s time to talk marketing. In preparation, we’ve pulled 3 quick marketing insights that we think will help every business owner: Are...
Lions and tigers and bears, oh my! Lately, it’s been these three words: inflation and layoffs and recession (oh my!). While no one has a crystal ball that will accurately tell us what’s coming in the next few months or even years, we are hearing a lot of fear from...
When business leaders are searching for how to get the best performance out of others, they often study the tactics of the military or of team sports. Leaders in these disciplines spend a lot of resources determining how to get the best out of others, so it just makes sense...
In all businesses there’s a fine line that owners and managers need to be able to walk when figuring out “how” to manage and get results from their team. We all know that micromanaging often shuts down conversations, growth and opportunities. Yet, for many business owners and managers the desire...
Tension. It’s often the tell-tale sign that something is wrong. However, in many small businesses tension is easy to ignore. It might be tension with a large client, a vendor or even within your team. Everyone knows it’s there. Everyone can feel it. But it gets pushed to the side,...
Quiet Quitting – When employees stop working extra hours, volunteering for additional duties and going “above and beyond” but instead start doing exactly what their job description calls for, and nothing more. This term has recently gone viral, and our clients have started asking more questions about it. Quiet quitting...
In small businesses it’s not unusual for your team members to work their way through the ranks until they are managers or even team leads. With this comes a few frustrations, such as training management skills and helping someone go from “co-worker” to manager or lead. It can be a...
One concern we hear from business owners is how to know if and when the economy is changing. Are sales slowing down? Are consumers not spending as much? Is it harder to get a yes in the sales process? Tracking your sales metrics will not only let you know quickly...