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Every business owner knows providing excellent service is important. Many businesses have standards and expectations in place for their employees when it comes to customer service. They have processes, systems, scripts, and other resources for communicating with customers in person, over the phone, through email, when texting, etc.
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Did you know the scalability of a business not only makes a business more enjoyable to own, but also increases the market value of a business?Scalability is an important topic that many business owners don't take the time to consider. When a business is not scalable it hits its capacity and plateaus. However, a scalable business is able to grow significantly, handle increased demand, and generate consistent revenue with lower costs
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In just a few days, we'll be six months into 2018. Don't let the year pass and think "If Only I...".
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It's time for a quick sales checkup! Sales is an integral part of every business, but too often business owners don't stop and analyze their process. Today we're going to do a quick check-up that works regardless of your industry or sales process.
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Technology changes are continuous, but when it comes to online reviews, most small businesses are lagging behind. Most don't have a strategy for designing their online reviews.
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It doesn't matter what industry you're in or even the size of your business, there's one thing all businesses have in common. There is something in your business that you've fixed temporarily.
The duct-tape fix: A problem that has been solved for today, but it's noticeable. It's something that you've moved on from, because it is working right now, but it's there looming in the background.
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In our last insight, we discussed creating a problem-solving mindset within your team and how important it is, when solving a problem, to start with the end result. Starting with the end result begins with another key skill all employees need - listening
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A Problem-Solving MindsetIn the past,we've discussed the importance of getting your team, especially managers, to improve their problem-solving skills by always focusing on the end result. In most situations, there are multiple ways to end up with the same result.
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In our last insight, we encouraged you to think about flipping the energy of management upside-down so that information, knowledge, and data flows from your team up to your managers. It starts with changing the way you think about management. But it won't work unless you have key structures in place. This week, we want to discuss one structure that is key to turning management upside down: UpSideDown Manager Meetings.
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