Benchmark Business Group

Business Owner Newsletter - Page 15

Conflict Resolution In Your Business

Our Thoughts: As we start the New Year we're taking the month of January to focus on how conflict is handled in business. What we know is that conflict is often handled poorly. In some companies it is buried and ignored allowing it to grow roots and become bigger than what it truly is. In other cases, it can be explosive creating an unproductive and hostile work environment. 
Conflict is to be expected, but it doesn't have to be disruptive to your business. 
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Thank You

"Whenever you see a successful business, someone once made a courageous decision." - Peter Drucker With the final weeks of 2016 upon us, we want to congratulate all of you for making that courageous decision to own a business. Whether you just became a business owner or have been for...
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Why You Should Ask Why

What? Who? How? When? Where? As you ask these questions, you are most likely requesting specifics about a person, place, or thing. However, when you ask "why" you are seeking reason, thought, and insight. "Why" is a powerful question that makes the recipient take a moment to articulate their perception of the question. At times it may make them uncomfortable, or dig deep into their minds for the answer. The answer to a "why" question is often subjective based on the person's experiences and values. 
 

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Your Metric Tips

When you are ready to involve your team in discussing metrics it's important to look at and understand the language that you will use to introduce the concept to your employees. Sure, setting metrics is nothing new, but if handled wrong it can create the wrong mindset with employees. 

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Quantification the 14 Letter Word

We once overheard a client referring to Quantification as that 14 letter word. It made us laugh, because we've also felt the pain of trying to decide how and when to quantify results. It seems simple enough, but the truth is sometimes it's a struggle. This month we've been discussing the importance of metrics to a position and we've mentioned the need to track metrics in the last insight, but it's important enough to dive deeper.

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Build Your Toolbox

Quote: "A good leader should focus on making sure everyone is being given the tools to do their job, not just expecting - poof! - that they're going to produce great work." Anne Sweeney

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