Benchmark Business Group

Business Owner Newsletter - Page 3

COVID-19 Message to BBG Clients

During this time of heightened concern due to COVID-19 we want to let you know our plans and the steps we’re taking to ensure you receive uninterrupted support from the BBG team. As of Wednesday, March 18 we have encouraged all employees to work from home in order to comply...
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Is Your Business Prepared for What If?

One of the questions we often ask is, “What would you do if suddenly a key employee couldn’t come into work?” What information does that employee have in their heads? What experience would your business miss? What tasks wouldn’t be completed on time? Are there any tasks that no one...
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Time for Employee Appreciation

Without a doubt, a strong majority of the business owners we work with care about their team but often tell us how it’s hard to find the time to express their appreciation. They mean to do so, but the day slips away and the next thing they know it’s a...
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Your Systems Should Contain Heart and Logic

At Benchmark Business Group we often discuss the importance of documenting and capturing the logic of how you do what you do within your business. The importance of creating systems, policies and procedures, and operating manuals. We know that capturing the “how” to run your business makes it easier to...
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Train in Quick Moments

As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
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Don’t Ask If You Don’t Care

Think about the last time you bought groceries. It’s very customary for the cashier to ask, “Did you find everything you need today?” What would happen if you said no? In a business with great service, the cashier would pause, ask what you needed and help you find a solution....
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Thank You 2019

“There is no finish line. There are only mile markers.” Michael Ventura, Founder of Sub Rosa As the end of another year draws to a close, we are reminded that the end of this year isn’t the finish line. It’s simply another mile marker in your journey. At BBG, we...
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Are you doing this?

How much does your business depend on you? If you answered, “All the time!” you are not alone. Many small business owners fall into the trap of creating a business that is dependent on them. This dependency on the owner makes it difficult to scale the business. It makes it...
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Dealing with Online Complaints

In the world of social media, it’s more common for customers not only to complain, but to complain very publicly about your company, your products, and your service. These "at-a-distance" reviews can be more difficult to respond to because you're not personally interacting with your customer. For many businesses negative...
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Don't Compete On Price

Competing on price is quite simply a poor business strategy. Unless you're the gorilla in the marketplace, you'll never be the cheapest option customers have. Aside from the fact that competing on price is a profit killer, it also damages your marketing position. The first thing to look at when...
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