As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
Think about the last time you bought groceries. It’s very customary for the cashier to ask, “Did you find everything you need today?” What would happen if you said no? In a business with great service, the cashier would pause, ask what you needed and help you find a solution....
“There is no finish line. There are only mile markers.” Michael Ventura, Founder of Sub Rosa As the end of another year draws to a close, we are reminded that the end of this year isn’t the finish line. It’s simply another mile marker in your journey. At BBG, we...
How much does your business depend on you? If you answered, “All the time!” you are not alone. Many small business owners fall into the trap of creating a business that is dependent on them. This dependency on the owner makes it difficult to scale the business. It makes it...
In the world of social media, it’s more common for customers not only to complain, but to complain very publicly about your company, your products, and your service. These "at-a-distance" reviews can be more difficult to respond to because you're not personally interacting with your customer. For many businesses negative...
Competing on price is quite simply a poor business strategy. Unless you're the gorilla in the marketplace, you'll never be the cheapest option customers have. Aside from the fact that competing on price is a profit killer, it also damages your marketing position. The first thing to look at when...
When you work in a small business you often have to fill multiple roles. This is accepted by most, except when it comes to the sales department. When your entire team isn’t listening for - and taking action on - opportunities, then your business is leaving money on the table....
In our Value Builder System, we use a set of very specific questions, known as the Gallup 12, to help gauge employee satisfaction within a business. One of the questions asked is, “I know what is expected of me at work.” Employees are asked to rank their answer in a...
Hiring can be costly, especially if you hire the wrong person! Interviewing is a skillset many small businesses struggle to develop. Many owners learn by trial and error which isn’t always the best teacher. Hiring for Success, an Inspired Action Training BBG offers, takes a step-by-step approach to helping businesses...
Does your business have a strategy for deciding how and when to grow? Most business owners have a goal to grow sales. Some have a sales strategy in place, but most don’t take the time to step back and think about how to grow their business beyond what they do...
