We know that Covid-19 is all that is being talked about right now. We’ve been in touch with many business owners and our focus is keeping your attention focused on what you can control. Small business owners do more with less every single day. They are innovators. They solve problems....
During this time of heightened concern due to COVID-19 we want to let you know our plans and the steps we’re taking to ensure you receive uninterrupted support from the BBG team. As of Wednesday, March 18 we have encouraged all employees to work from home in order to comply...
One of the questions we often ask is, “What would you do if suddenly a key employee couldn’t come into work?” What information does that employee have in their heads? What experience would your business miss? What tasks wouldn’t be completed on time? Are there any tasks that no one...
Without a doubt, a strong majority of the business owners we work with care about their team but often tell us how it’s hard to find the time to express their appreciation. They mean to do so, but the day slips away and the next thing they know it’s a...
At Benchmark Business Group we often discuss the importance of documenting and capturing the logic of how you do what you do within your business. The importance of creating systems, policies and procedures, and operating manuals. We know that capturing the “how” to run your business makes it easier to...
As a small business it can be difficult to find time to train and coach your team. Often, those who have the knowledge and experience are stretched thin on time. This week we challenge you to create small coaching moments with your team. Training doesn’t have to be done in...
Think about the last time you bought groceries. It’s very customary for the cashier to ask, “Did you find everything you need today?” What would happen if you said no? In a business with great service, the cashier would pause, ask what you needed and help you find a solution....
“There is no finish line. There are only mile markers.” Michael Ventura, Founder of Sub Rosa As the end of another year draws to a close, we are reminded that the end of this year isn’t the finish line. It’s simply another mile marker in your journey. At BBG, we...
How much does your business depend on you? If you answered, “All the time!” you are not alone. Many small business owners fall into the trap of creating a business that is dependent on them. This dependency on the owner makes it difficult to scale the business. It makes it...
In the world of social media, it’s more common for customers not only to complain, but to complain very publicly about your company, your products, and your service. These "at-a-distance" reviews can be more difficult to respond to because you're not personally interacting with your customer. For many businesses negative...
